What we do
We investigate whether the advice or service you received fell below the standard of a reasonably competent professional, quantify what that failure cost you, and pursue recovery — by negotiation where possible, through the courts where necessary.
Most professional negligence claims in England and Wales follow the Professional Negligence Pre-Action Protocol. That means a structured exchange of a Letter of Claim and a Letter of Response before proceedings are issued, which gives both sides a realistic chance to settle without litigation.
- Free initial assessment of whether you have a viable claim
- Investigation and evidence gathering, including instructing independent experts
- Formal Letter of Claim under the pre-action protocol
- Negotiation, mediation or other alternative dispute resolution
- Court proceedings and trial where a fair settlement cannot be reached
The three tests every claim must meet
Duty of care. There must be a relationship — usually a retainer or contract — that placed the professional under an obligation to exercise reasonable skill and care towards you.
Breach. The professional must have acted in a way no reasonably competent member of that profession would have acted. This is normally established with expert evidence from someone in the same field.
Causation and loss. The breach must have caused you a financial loss that can be quantified. If you would have suffered the same loss regardless, there is no claim, however poor the conduct.
How we fund claims
We discuss funding at the first meeting. Depending on the strength and value of your case, that may be a private retainer, a damages-based or conditional fee arrangement, or existing legal expenses insurance you may already hold through a home or business policy — many clients do not realise they have this cover.
Whatever route applies, you receive a written costs explanation before any work starts.
Signs you may have a claim
- A deadline or limitation date was missed and your case or opportunity was lost
- You acted on advice that was plainly wrong and lost money as a result
- A valuation, survey or report failed to identify something a competent professional would have found
- Key documents were drafted incorrectly, leaving you exposed
- A transaction went ahead without conflicts, risks or tax consequences being explained
- You were not told about an option that would have changed your decision