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MYwealthRecovery

Complaints Procedure

We aim to give every client an excellent service. If something has gone wrong, we want to hear about it and put it right quickly.

How to complain

Please contact us by email at enquiries@mywealthrecovery.org, setting out what has happened and how you would like it resolved.

What happens next

  • We acknowledge your complaint in writing within five working days.
  • We investigate, usually by reviewing your file and speaking to the person who acted for you.
  • We provide a full written response within eight weeks of receiving your complaint.

If you remain unhappy

If we cannot resolve your complaint, you may refer it to the Legal Ombudsman, normally within six months of our final response and within one year of the act complained of. The Legal Ombudsman can be contacted at PO Box 6167, Slough, SL1 0EH.

Concerns about our professional conduct can also be raised with the Solicitors Regulation Authority.

Last updated September 2026. This document is a template and should be reviewed by MYwealthRecovery before publication.