How we help in the Philippines
Most losses reported to us by Philippine clients follow a familiar pattern: an investment group on Facebook, Viber, Telegram or WhatsApp; a trading dashboard that shows steady profits; and then a demand for further payments — "tax", "clearance" or "upgrade" fees — before a withdrawal is released. Money usually leaves through a local bank account, an e-wallet such as GCash or Maya, or a remittance channel before being converted to cryptocurrency.
That trail matters. Recovery almost never comes from the fraudster; it comes from a regulated party in the chain — a bank, an e-money issuer, a payment processor, an exchange that onboarded the receiving account, or a licensed adviser or firm with insurance behind it. Our first job is to establish whether any such party exists in your case.
What we look at
Report it locally too
Alongside any recovery work, report the loss in the Philippines: to your bank or e-wallet provider immediately so a recall or account freeze can be attempted, to the PNP Anti-Cybercrime Group or the NBI Cybercrime Division, and — where an investment scheme or a licensed firm is involved — to the Securities and Exchange Commission. Complaints about a bank or e-money issuer can also be raised with the Bangko Sentral ng Pilipinas consumer assistance mechanism.
Never pay an upfront fee to anyone who contacts you out of the blue offering to recover your money. Recovery scams deliberately target people who have already been defrauded.